Last updated: July 2026
This Refund & Cancellation Policy governs all paid subscriptions and payment transactions on the TapKro platform. By purchasing a Pro subscription or using our payment services, you agree to the terms outlined below.
You may cancel your Pro subscription at any time through your dashboard profile settings. To avoid being charged for the next billing cycle, cancellation must be completed at least 48 hours before your scheduled monthly billing date.
Upon cancellation, your account will retain access to all Pro features until the end of the current paid billing period. After that, your account will revert to the Free plan.
All subscription fees are non-refundable, except where required by applicable law. We do not issue refunds or credits for partial months of service, unused periods, or account downgrades. By purchasing a subscription, you acknowledge that access to digital platform features constitutes immediate fulfillment of the transaction.
All payments made or deducted on the Platform are non-refundable (unless required under applicable law), non-cancellable, and not subject to set-off. If you believe an inaccuracy in the due amount is reflected, you must inform us in writing within 30 days of the transaction.
TapKro's payment processor collects only TapKro's own product fees (Pro subscription and, when offered, domain purchases and custom email hosting). Store order payments are settled directly between a creator and their customer and are not processed by TapKro or its payment processor. If you issue a refund to your customer for a store order, that refund is your sole responsibility and must be handled directly between you and your customer.
If a recurring TapKro product payment fails (e.g., expired card, insufficient funds), we will attempt to process the payment again. You will have 7 days from the failed attempt to update your payment method and settle the outstanding balance. Failure to do so may result in restricted access to your account.
If you believe you have been charged incorrectly, you must contact our support team at support@tapkro.pk before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving all billing issues promptly and fairly.
Initiating an unnecessary chargeback may result in account suspension and additional administrative fees to recover processing costs. In the event of a chargeback, fraudulent transaction, or payment error, TapKro reserves the right to deduct the disputed amount from any payments due to you, along with any applicable fees.
We reserve the right to modify subscription fees at any time. We will provide at least 7 days advance notice of any price changes. Continued use of the Platform after the price change takes effect constitutes acceptance of the new pricing.
For any questions or concerns regarding refunds or cancellations, please contact us:
Email: support@tapkro.pk
Address: H 4, Opposite Asif Hanif Clinic, Near Ek Minar Wali Masjid, Bastami Road, Samanabad, Lahore 54600, Pakistan