Service Policy

Last updated: July 2026

1. Service Overview

TapKro provides a digital "link-in-bio" platform that allows users to create a single profile page to aggregate their online links and receive payments in Pakistani Rupees (PKR) via supported local payment channels. The Platform is offered as a software-as-a-service (SaaS) with free and paid subscription tiers.

2. Service Delivery

All services are delivered digitally. Upon successful registration or payment, access to the applicable features is granted immediately. No physical goods are shipped or exchanged. Users access the Platform through a web browser on their device.

3. Service Availability

We use commercially reasonable efforts to ensure the Platform is available 24/7. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance, technical issues, or factors beyond our control may cause temporary downtime. We will make reasonable efforts to notify users of planned maintenance in advance.

4. Account Suspension & Termination

We reserve the right to suspend or restrict access to your account in the following circumstances:

  • Non-payment of subscription fees (7-day grace period applies)
  • Violation of our Terms & Conditions
  • Suspected fraudulent or unlawful activity
  • Failure to complete 3D-Secure authentication
  • Any activity that poses an unacceptable level of risk to the Platform

If we believe a transaction on the Platform poses an unacceptable risk, we may take actions including suspending your account, refusing to process any transaction, reversing a transaction, or holding any payments pending verification.

5. Force Majeure

TapKro shall not be liable for any failure or delay in the performance of its obligations arising out of causes beyond our reasonable control, including but not limited to fire, floods, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, and interruptions, loss or malfunctions of utilities, communications, or computer (software and hardware) services.

If such an event continues for more than thirty (30) days, either party may elect to terminate the agreement by giving written notice to the other party.

6. Support

We provide email-based support for all users. Pro subscribers receive priority support with faster response times. Support inquiries are typically responded to within 24–48 business hours.

7. Limitation of Service Liability

TapKro provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, regarding the availability, reliability, or suitability of the Platform for any particular purpose.

8. Contact Information

For questions or concerns regarding this Service Policy, please contact us:

Email: support@tapkro.pk

Address: H 4, Opposite Asif Hanif Clinic, Near Ek Minar Wali Masjid, Bastami Road, Samanabad, Lahore 54600, Pakistan